How It Works
Roommate Referrals sincerely hopes to help you find a roommate! We
strive to match our clients based upon each person's individual
needs and lifestyles. Please take note of the following Roommate
Referrals policies and procedures so that you may better
understand and take full advantage of our service. Once again,
thank you for using Roommate Referrals!
Future service: Please call
Roommate Referrals when you have found a roommate, need your
application changed, or have any questions. We are here to serve
you!
1. After completing your
application with us at Roommate Referrals, your information will
be entered into our main computer for processing. The
information will be compared with all of our active clients, and
compatibility will be measured based on your preferences for:
situation, location, rent amount, gender, lifestyle, age,
children, smoking, and pets.
2. Your matches will be based on your preferences, and
we will
consult with you to ensure you get as many matches as possible.
Our goal is to help you find a roommate!
3. Call all of your matches.
Once you receive your list of matches from Roommate Referrals, it
is your responsibility to call them. They are anxious to hear from
you, but they won't get a chance to know you until you call them.
Be persistent! Speak with them personally. When you reach your
prospective roommate, tell them you have been referred by Roommate
Referrals. Please notify us immediately if you receive any
incorrect telephone numbers so we can make the necessary
corrections to our records.
4. Keep current with new
matches. Sign in anytime to view your matches and/or update
your own information. Your matches will come from either
new clients or existing clients who have changed their
applications.
5. Make an appointment to meet your
prospective roommate. As a courtesy, please let them know if
you need to cancel or reschedule your appointment. To ensure you
both feel as comfortable as possible, we suggest first meeting
your prospective roommate in a neutral location.
* Please note: Our goal is to
provide you with as many matches as possible that are close to
what you would accept in a roommate. This way, you have the
final choice. You may like enough of what you see and hear to
consider someone as a roommate. We have found that variables
such as rent and age can be highly negotiable.
6. Reference checks: Each
client will list several references on his/her application. We
encourage you to check references before making a final roommate
selection.
If you are interested in
checking a potential roommates background and or credit
information, we recommend Trak-1 Technology @ www.trak-1.com
or Please call 1-888-818-5228 or 763-421-2436. Be sure to
mention that you heard about Trak-1 from Roommate Referrals.
7. Inactive matches: Please
report any inactive matches. If a client has an incorrect telephone number or is
impossible to reach, please leave that information on our online
system or call our office at 612-827-5565.
8. Continuing client procedures:
You will continue to be matched with all active clients up to 2
full months, or until you notify us that you have found a
roommate.
9. We
are here to help you find a roommate! Your success is our success!
Please call our office directly if you would like to change any
information on your application or if you have questions, problems
or suggestions.
10. Match update mail and fax
services: Upon request, we will be glad to mail (or FAX) you
a hard copy report. You may receive: a) your new matches, or b)
all matches still active. There is no charge for this new listing;
however, please allow 1-2 days for mailing.
11. When you have found a roommate:
Please contact us as soon as possible by calling (612) 827-5565 or
(800) 949-7056, or provide the information via our online
system. This way, we can
keep our computer files accurate and current for future clients.
This also ensures your roommate service guarantee.
60/120-day Roommate Guarantee:
Because we have found our roommate matches to last longer than
those found through other sources, Roommate Referrals offers a
4-month service guarantee if you choose a roommate that we have
referred to you. If you happen to find a roommate on your own
through any other source, we will give you a 2-month service
guarantee. Service will then be provided for the remainder of your
2-month contract.
To validate your guarantee, it is
your responsibility to notify us when you have found a roommate.
PLEASE REMEMBER YOU WILL INVALIDATE YOUR GUARANTEE IF ANY OTHER
CLIENT FIRST REPORTS YOU AS INACTIVE, OR WE LEARN THAT YOU NO
LONGER NEED A ROOMMATE.
Each guarantee is limited to one
(1) free period of service reactivation.
Once you've registered for the Roommate Referrals service, you'll
gain access to our
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